Privacy Policy
Last Updated: October 9, 2026
Westend Solve LLC (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit westendsolve.com, request a consultation or estimate, or communicate with us.
Information We Collect
We collect the following types of information:
– Contact Information: Name, email address, phone number, and property address
– Communication Records: Records of calls, text messages, and emails exchanged between you and Westend Solve LLC
– Project Information: Details related to your remodeling, renovation, or construction inquiry, consultation, estimate, or project
How We Collect Information
We collect information through:
– Forms submitted on our website
– Our website chat widget, where you may opt in to receive SMS communications
– Phone calls, text messages, and emails between you and our team
– Advertising and website technologies described under “Cookies & Tracking Technologies” below
How We Use Information
We use the information we collect to:
– Provide consultations, estimates, and related remodeling and construction services
– Communicate with you regarding your inquiry, project, scheduling, and follow-up support
– Send appointment reminders and confirmations
– Respond to inquiries and provide customer service
– Improve our services and customer communications
SMS & Communications
By providing your phone number and opting in through our website chat widget, you consent to receive SMS text messages from Westend Solve LLC related to your inquiry, consultation and appointment scheduling, estimates, project updates, and customer service.
– Message types: Appointment confirmations and reminders, responses to your inquiry, estimate and project updates, and customer service communications
– Message frequency: Message frequency may vary based on your interactions with us
– Message and data rates may apply
– Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message
– Help: Reply HELP for assistance, or contact us directly at the information provided below
– Consent is not a condition of purchase. You are not required to opt in to SMS communications to receive services from Westend Solve LLC
Data Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your opt-in data and consent are never sold, rented, or shared for marketing purposes. We do not share your SMS consent or opt-in status with affiliates or third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies, including the Meta (Facebook) Pixel, to understand how visitors use our site and to measure and improve the performance of our advertising. These technologies may collect information such as pages visited and actions taken on our site. You can control cookies through your browser settings, and you can manage ad preferences through your Meta account settings.
Data Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Third-Party Services
Westend Solve LLC uses GoHighLevel (GHL) as our customer relationship management (CRM) and communications platform. GoHighLevel acts as a data processor on our behalf and stores contact information, communication records, form submissions, and appointment scheduling data. GoHighLevel enables our SMS, email, call, and appointment booking functionality.
We also use Meta (Facebook and Instagram) advertising services to reach potential customers. Information collected through Meta advertising is subject to Meta’s own privacy practices in addition to this policy.
Your Rights & Choices
You have the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information
– Opt out of SMS or email communications at any time
Opt-Out Instructions
– SMS: Reply STOP to any text message to unsubscribe. Reply HELP for assistance
– Email: Click the unsubscribe link included in any email, or contact us directly
Children’s Information
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Westend Solve LLC
113 S Perry St
Lawrenceville, GA 30046
Email: chi@westendsolve.com
Phone: 470-435-0960
Last Updated: October 9, 2026
